![]() ![]() For more information, contact your local Ventyx sales representative or email The new Service Suite and the many complementary products from Ventyx and its partners will be on display at the Ventyx User Conference, June 18-21, 2007, at the Adam's Mark Hotel in Denver, Colorado. Service Suite 8.0 is available immediately from Ventyx and its certified reseller partners. As a result, Service Suite 8.0 offers the benefits of enterprise workforce management to a broader set of clients and enables more users to benefit from the power of Service Delivery Management from Ventyx." "It offers an advanced graphical scheduling solution for dispatching work to both large and small crews, delivering order information for both long and short duration schedules, via a wider selection of mobile devices and applications - all while increasing performance of the system. "This release of Service Suite is a perfect example of the synergies and benefits delivered to our clients by the new Ventyx," said Ventyx Chief Technology Officer Steve Carpenter. ![]() ![]() The new operations dashboard gives even non-technical users easy access to real-time data to track and manage critical business operations. The new Service Suite provides significant enhancements to its database, data warehouse and operations dashboard to improve the performance of the system and its users. Real-time data warehouse and operations dashboard.This capability enables personnel with minimal order data and completion requirements, such as contractors and light users, to benefit by communicating with Service Suite via the Mobile Web services feature. Service Suite can now share information with a broader set of mobile devices and applications including smart phones and PDAs with voice and data capability supported by a Java virtual machine. Java phones/PDAs and mobile Web services.Long duration orders can be assigned on the Gantt chart manually, or the system can automatically assign long duration orders over one or two consecutive shifts. The new Service Suite includes enhanced features for scheduling complex, long-duration orders, opening up the solution's capabilities to a broader set of clients in multiple industries. As a result, the solution helps ensure efficient and timely assignment of work orders to appropriate technicians, optimizing schedules and minimizing unnecessary travel costs. With a color-coded display of states and alerts and "hover" menus for more detail, the solution gives dispatch users a real-time view of current day orders and activities in the field and can trigger local optimization of workflows in the field as work orders are completed. This new feature enables dispatch users to see a graphical overview of shifts worked by mobile users and the orders assigned to those shifts. A new Gantt chart feature in the Dispatch application.This new release provides key enhancements to scheduling and dispatch capabilities, broader mobile support and enhanced business intelligence. As a result, Service Suite 8.0 provides a true enterprisewide workforce management solution which manages all types of field work including service, maintenance, inspection, repair, trouble/outage and construction. Ventyx Service Suite 8.0 is the first release of Service Suite following the combination of Indus and MDSI and leverages the robust Advantex enterprise workforce management platform developed by MDSI. ![]() Enhanced Solution Offers Advanced Graphical Scheduling and Dispatch Capabilities, Improved Mobile Support and Business IntelligenceĪTLANTA, Ventyx™, the leading Service Delivery Management (SDM) solution provider, today announced the next-generation Ventyx solution for field service management - Service Suite 8.0. ![]()
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